Frequently Asked Questions
Placing an order on Modvier is really easy. Browse the clothing listing at the top of the page (New In / Designers / Clothing / Shoes etc) and click through to the items that have grabbed your attention! Alternatively use the search function on the top right hand side of the page. Click on the little magnifying glass and as the search box expands, simply write up your search request in the box and see your search results appear for you.
Once you’ve found the product(s) you simply cannot live without, select your size and click ‘Add to Bag’. Have a quick review of the products in your bag and continue through to checkout where you will be asked for payment details. You will be asked to register your personal details or alternatively you can continue through the checkout as a guest user. Enter your delivery details and select your preferred delivery choice, as well as the billing address that your purchasing payment method is registered to. Proceed to purchase to complete your order.
Once you place your order you will receive a confirmation email from Modvier. Once your order is ready to be sent out, you will receive another email with your order details and how you can track your order. If you have any concerns please contact the Personal Service Team here.
As soon as you’ve placed your order, you will receive an email to let you know that we are processing your order. We will prepare the order to be packed and shipped to you. Upon dispatch of your order from Modvier warehouse, we will contact you (via email) with a link to track your order.
If you have any queries regarding this process, please don’t hesitate to contact our Personal Service team here.
Oh no! We are sorry to hear that you want to cancel. As long as you haven’t made payment you are allowed to cancel at any time. Once payment has been made, you may proceed for returns
If you have any queries regarding this process, please don’t hesitate to contact our Personal Service team or click here to get a full list of telephone numbers.
Unsure of the fit? Received wrong items? Not to worry, we have easy options for returning/exchange your purchases.
We allow exchanging within 3 days of receiving the item provided the items are in good condition, with original tags still attached to the garment, with original packaging, haven’t been washed or ironed and exchanged with the same brand within the same price range or more.
Refunds will only be done based on discussions and in certain cases only. Once your return has been processed, the full amount will be refunded to your original payment method within 7-10 days, depending on your bank’s policies. If you have any queries regarding this, please don’t hesitate to contact our Personal Service team at [email protected] or here for a list of contact numbers.
An exchange is very easy to make and is simply a phone call away within 3 days of receiving your item. Please contact our Personal Service team to arrange for an exchange in size. If there is a pricing difference, we will refund you the amount that is owed to you.
Here at Modvier, we aim to provide you with the fastest and most convenient delivery service as we know that fashion never sleeps. During the checkout process, you will be able to choose from two delivery options :
- Delivery via City Link ( 1-3 working days arrival ) for local delivery
- International Delivery ( 7 -14 working days ) for international delivery
- Store Pickup ( if you can’t wait! ) : pickup at MODVIER BANGSAR
We’ve made sending a gift beautifully simple – who doesn’t love a present?
Simply follow the same steps the you would normally take to place an order for yourself. During checkout, you will be given the option of sending the parcel to someone else other than yourself. You will also be given the option of adding a gift message to personalize your gift and say something special to the person you have in mind.
Proceed to checkout to complete your order and then bask in the glow of being an excellent gift-giver.
You’ll receive an order confirmation as per any other order, and will be able to track the shipment once it has left our warehouse.
Unfortunately, at this stage we are unable to offer this service, however it would be our pleasure to guide you through the steps on how to place an order when you speak to a member of our Personal Service team. Contact information here.
We know that getting the right fit can sometimes be tricky, which is why we have provided a sizing guide on each of our products. The guide includes a comparison of standard international sizes to help give you an idea of which size is right for you.
For more information, see the Style, Fit & Opacity tab on our product details page.
We accept Visa, MasterCard and PayPal. We also offer bank transfer via any local banks available using BillPliz upon checkout.When selecting checkout, you will be directed to the payment gateway site to log-in and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then be redirected back to Modvier site to review and confirm your order.
The delivery country determines the currency in which you will be charged.
Modvier provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using.
You can delete your card details at any time by unchecking “Remember My Payment Details” on the payment page.
For added security, please note that you will need to re-enter your card details if you change or add a new address.
Modvier does not share or store any personal payment details.
Please click here to read our delivery page for the details.
Subject to change or promotions.
In short, pretty much everywhere. As it stands, we currently deliver our incredible products to over 100 countries worldwide.
Click here for further info on delivery & shipping.
Here at Modvier we put all of our products through a stringent quality control test before they leave our warehouse. We want to ensure that they arrive at you in pristine condition.
In the unfortunate event that a product arrives damaged, please contact our Personal Service team immediately here and we will help you with a refund or an exchange.
We have a dedicated Personal Service team who are always on hand to help. For order information or general enquiries, please email us at [email protected] or call us at +60322018825
Easy! Simply contact us at [email protected] to receive specialised advice on our products and designers, detailed size and fit information and gifting options.
Modvier delivers all our orders in our packaging designed to delight you and to protect your purchase in the best way possible.
Unfortunately we do not offer this service at this time.
Excellent question! By signing up to MODVIER Mail, you will receive regular updates about our promotions, exclusive products, newly added products and magazine.
You can sign up to MODVIER Mail here.
You need to create an account with us to make a purchase. By registering with Modvier (which takes less than one minute), you’ll be able to enjoy a stellar line-up of benefits:
- Save and manage your payment methods and addresses for a quicker checkout.
- Add the products that you love to your Wishlist.
- Review and track your past and present orders.
We’ve all been there. If you have forgotten your password, click here to change it or follow the ‘Forgotten Password’ instructions on the ‘Sign In’ page.
We’ll be sad to see you go, but at all times we offer you the opportunity to unsubscribe. Simply click the ‘Unsubscribe’ link on the email or e-mail [email protected]
We will take care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.