What personal information do we collect from you and how?
How and why we use your personal data?
Who do we share data with?
Marketing opt-in and opt-out provision?
How you can request and if necessary, change the personal information Modvier maintains
Safeguarding your personally identifiable information
Where and how to ask questions or file complaints
If you have any queries, please do not hesitate to email our Personal Service team 24 hours a day, 7 days a week at [email protected] or WhatsApp us at +60 16-416 7792 .
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Modvier collects personal information in several ways:
- When you visit any of our websites, and use your account to purchase, buy/or redeem vouchers online.
- When you make an online purchase, and check out as a guest (in which case we merely collect transaction-based data enabling us to send your purchase to you).
- When you register an account with us.
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc..
By registering an account, you are consenting to the collection of some of your personal data. If an order is placed with us, we hold personal information including your name, email address, phone numbers, home address, delivery and billing address(es) so that we can process and fulfil your order.
Saved card payment details will never be shared with third parties and will only be used to process your order, using our secure payment partner’s systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you more personalised content. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services. We always keep such data anonymously.
HOW AND WHY WE USE YOUR PERSONAL DATA?
Modvier may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed later on in our policy). We do not sell or provide your details to third party marketing companies.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve the Website design to better meet our visitors’ needs. Again, we will use this data anonymously, and in the aggregate.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service and experience.
Of course, if you wish to change how we use your data, you’ll find details in the ‘How you can request and if necessary, change personal information’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
For example, if you’ve asked to be notified when and item comes back into stock, we won’t be able to inform you if you’ve withdrawn your general consent to hear from us.
MARKETING OPT-IN AND OPT-OUT PROVISION
When you register, you will be given the option to opt ‘in’ or ‘out’ of subscribing to our regular update service which will send you:
(i) Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts will only include marketing information about Modvier.
(ii) Direct mail alerts for new products, special offers, events of interest, and one-off marketing promotions. Such alerts will only include marketing information about Modvier.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Modvier.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail or email us at [email protected].
HOW YOU CAN REQUEST AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION MODVIER MAINTAINS
You have the right to request the following:
- Request a snapshot of the personal data we hold about you.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
*If we choose not to action your request we will explain to you the reasons for our refusal.
Direct marketing: You have the right to stop the use of your personal data for direct marketing activity through our channels.
For all requests relating to the above, please contact us via email at [email protected]
For registered customers, information can be amended directly through the website; after logging in using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the Website. Information may be changed online within My Account.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. To withdraw consent, please contact us via email at [email protected].
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop, for reasons associated to your individual situation. We must then do so ,unless we believe we have a legitimate overriding reason to continue processing your personal data.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will take care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.
COPYRIGHT AND TRADE MARKS
All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (which are considered “Content” further defined below) is the property of Modvier, our affiliates, our partners or our licensors, and is protected by English, U.A.E., and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of modvier.com, our affiliates, our licensors or our partners, in England, the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
For the avoidance of doubt, modvier.com does not make any warranty or representation in respect of any other trade mark and all the trademarks presented at the Website belong to their respective owners.
Modvier “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Website. modvier.com tries to ensure that the information on the Website is accurate and complete. modvier.com does not promise that modvier.com’s Content is accurate or error-free. modvier.com does not promise that the functional aspects of the Website or modvier.com’s Content will be error free or that the Website, Modvier’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to modvier.com the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but modvier.com does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please email us at [email protected].
Modvier reserves the right at its sole discretion not to publish, or to remove, (without limitation) any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, or is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. The Website is available to the public; information you consider confidential should not be posted to the Website.
THIRD PARTY LINKS
Modvier is not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by modvier.com, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Website, nor does modvier.com assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and Privacy policies of all off-website pages and other websites that you visit.
If you have any questions, please contact us via email [email protected].
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS